Our
shipping policy
Refund policy
Credit cards accepted
Online security
Getting your book autographed
Gift wrapping
Vacation questions
Additional questions
Our shipping
policy
We generally
ship the next business day, and e-mail you when the book leaves
our office. Our Standard Shipping is USPS (United States Postal
Service) Priority Mail. We ship from the tiny post office here
on Sanibel Island, Florida, but you should still get your book
within 3 to 5 days. If you need it faster, we can ship via Federal
Express or another similar courier, which can get the book to
you overnight in the United States and in as little as 2 days
worldwide. We've shipped many books to Canada and the United
Kingdom, and even one to South Africa.
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Refund
policy
We offer
a 30-day money-back guarantee on all books sold here through
our online store, except those that have been personally autographed
(signed to a particular person).
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Credit
cards accepted
MasterCard,
Visa, American Express, Discover and Diner's Club.
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Online
security
Our online
store is through Yahoo! Stores, which handles tranactions with
industry-standard SSL encryption. When you enter your credit
card number into the order form, it is transmitted across the
Internet in an encrypted (scrambled) form, then decoded when
it gets to us. Yahoo! uses the best-selling Stronghold secure
server. It supports 128-bit SSL encryption. (You also may be
interested in our Privacy Policy.)
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Getting
your book autographed
All books
sold through our online store are autographed by the authors.
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Gift wrapping
We can gift
wrap your book for you and send it as a present to someone else.
Just indicate this on the online order form. Below the shipping
address area, check the box marked "Gift wrap my order."
We'll wrap the book in gift paper and include a card, adding
whatever message you want.
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Vacation
questions
We'll be
happy, and flattered, if you want our advice about your vacation
plans. After all, if we've written a book about it, then we're
supposed to be know the place, right? So ask
away,
we'll try to help.
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Additional
questions
How else
can we help you? E-mail us with any questions
or problems you have.
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